Refund policy

We're Here to Help!

At Cerric, we want you to be completely satisfied with your purchase. If for any reason you're not happy with an item, we're here to guide you through the return process. Our return policy is simple, and we strive to make it as smooth as possible for you.

How to Return an Item

If you would like to return an item, please follow these simple steps:

1. Step 1: Contact Our Customer Service Team
   To initiate a return, please contact our customer service team at service@cerric.com within 14 days of receiving your order. Be sure to include your order number, the items you wish to return, and the reason for the return. Our team will guide you through the process.
2. Step 2: Prepare the Item for Return
   All items must be returned in their original condition, unused, and with all tags still attached. Please ensure that the item is packaged securely to prevent damage during the return shipment.
3. Step 3: Ship the Item Back
   Once your return request is approved, you will be provided with the return shipping instructions. Please ship the item back to the address provided in the instructions. We recommend using a trackable shipping service to ensure your return reaches us safely.

Return Shipping Costs

Customers are responsible for paying the return shipping costs unless the item is incorrect, defective, or damaged. If the item is incorrect or damaged, Cerric will cover the return shipping cost and provide you with a prepaid return label to use.

Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, we will process your refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you wish to exchange an item for a different size or color, we recommend returning the original item and placing a new order. This helps speed up the process, ensuring that you receive your new item without delay. Please contact our customer service team for assistance with exchanges, and we'll be happy to assist you.

Important Notes

• All returns must be initiated within 14 days of receiving your order.
• Items must be returned in the same condition as when they were received: unused, unwashed, and with all original tags attached.
• We cannot accept returns of items that have been worn, washed, or altered in any way.
• Returns that do not meet these conditions may be subject to a restocking fee or rejected.

Contact Us

If you have any questions or need further assistance regarding your return, feel free to contact our customer service team at service@cerric.com. We are committed to ensuring you have a positive shopping experience and will do everything we can to assist you.